Choosing a Charging Network Partner: What to Ask Before You Commit

When installing public or semi-public EV chargers, many businesses choose to partner with a charging network provider. These companies offer backend software, billing services, and user support—but choosing the right partner takes careful evaluation.

Key Questions to Ask

1. What hardware is compatible with your network?

   Some networks are exclusive to certain charger brands, which could limit your choices or increase costs.

2. How is pricing managed?

   Can you set your own pricing per kWh or per session? Are there transaction fees?

3. What kind of reporting and analytics do you provide?

   Access to real-time usage data, energy trends, and session history is essential for performance tracking.

4. Is your platform user-friendly for both drivers and site hosts?

   Ask for demos of the mobile app, dashboard, and customer support systems.

5. What support and maintenance services are included?

   Will they help with installation, troubleshooting, and field service if a charger goes offline?

Contract Terms Matter

Review any long-term exclusivity clauses or minimum service periods. Make sure you’re not locked into unfavorable terms if your needs change.

Conclusion

Choosing a charging network is more than a technical decision—it’s a strategic partnership. Vet your provider carefully to ensure the solution meets your business model and customer expectations.